Use Case > Emergency Plumbing

“Rapid Response Plumbers” is an emergency plumbing service that caters to both residential and commercial customers. The company prides itself on its fast response times, 24/7 availability, and expert technicians who can handle any plumbing issue promptly and efficiently.

Implementing a combination of hardware GPS tracking devices and mobile phone tracking with the Track My Ride app allows “Rapid Response Plumbers” to dispatch the nearest available technician to a customer’s location, reducing response times and minimising customer wait times. This is particularly crucial in emergency situations where every minute counts, such as burst pipes or severe water leaks.

By monitoring their technicians’ locations in real-time, the company can provide accurate ETAs to customers, keeping them informed and reassured that help is on the way. This transparency enhances customer trust and loyalty, leading to positive reviews and word-of-mouth referrals.

GPS tracking also enables “Rapid Response Plumbers” to optimise their technicians’ routes, reducing fuel consumption and increasing efficiency. By analysing their recorded location data over various months, the company can identify areas with high demand and adjust their technician allocation accordingly, ensuring optimal coverage and resource utilisation.

Furthermore, GPS tracking allows the company to monitor their technicians’ safety, especially when working in remote or high-risk locations. In the event of an emergency, the technician has the ability to use the panic button in the TMR app to notify their team members they are in duress, ensuring their safety and well-being and minimising potential liabilities.