Privacy Policy

This document sets out the privacy policy of TRACK MY RIDE PTY. LTD. (ABN 71 617 307 570) (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

By providing personal information to us, you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

 

TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:

  • name;
  • mailing or street address;
  • email address;
  • social media information;
  • telephone number and other contact details;
  • date of birth;
  • credit card or other payment information;
  • geo-location information;
  • vehicle information, including number plate;
  • information about your business or personal circumstances;
  • information in connection with client surveys, questionnaires and promotions;
  • your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
  • information about third parties; and
  • any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where you:

  • contact us through our website;
  • receive goods or services from us;
  • submit any of our online sign-up forms;
  • communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
  • interact with our website, mobile applications (iPhone and Android), social applications, services, content and advertising; and
  • invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

We may use Google Analytics to collect and process data, including when you use third-party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.

 

USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

  • to provide goods, services or information to you;
  • to provide goods, services or information to the relevant account holder (being your employer, contractor or the owner of the relevant vehicle);
  • to store your identity documents for verification purposes;
  • for record-keeping and administrative purposes;
  • to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
  • to improve and optimise our service offering and customer experience;
  • to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
  • to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
  • to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
  • to consider an application of employment from you.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

 

WE DO NOT SELL YOUR DATA

Unlike many of our competitors, we do not sell your location data. It couldn't be more simple than that! 
How we use and utilise your data to deliver our services is specified in our Terms and Conditions, clause 15.

 

LOCATION SERVICES DATA

On using our platform, we will request your consent to use location services to precisely identify your location. If you provide your consent, we will share your location with the relevant approved account holder, being your employer, contractor or the owner of the relevant vehicle.

If you do not provide your consent, you may not be able to access our services. To withdraw your consent at any time you can turn off the localisation permissions for our app on your device.

The location services in the platform will not operate unless location services/data are generally enabled on your device. You may disable such functionality at any time by turning your device’s location on “off” using the device’s settings app. When you allow your device to use location services/data, data will also be collected by Google (Android phones) or Apple (Apple phones) in accordance with their Privacy Policy.

We exert no control over Google’s Privacy Policy and we therefore recommend that you consult their privacy policy for further information on how Google protect personal data. Please visit their site at https://policies.google.com/privacy?hl=en-US.

We exert no control over Apple's Privacy Policy and we therefore recommend that you consult their privacy policy for further information on how Apple protect personal data. Please visit their site at https://www.apple.com/legal/privacy/en-ww/.

 

SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

 

LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

 

REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe. We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

 

COMPLAINTS

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

 

CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Track My Ride Pty. Ltd. ABN 71 617 307 570

Address: 661 Waterdale Rd, Heidelberg West QLD 3081

Email: [email protected]

Phone: 1300 553 022 (M-F 9-5 VIC, Australia)

Last update: 27 March 2024